隐私政策

 

Last Updated: July 10, 2025

Effective Date: July 1st, 2023

This Privacy Policy applies to the handling of personal information by Sigo (Hong Kong) Trading Co.,Ltd, together with our subsidiaries, and related companies ("we","us","our"or "Sigocontacts"). We understand the importance of protecting an individual's personal information. This Privacy Policy sets out how we aim to protect your personal information, your rights in relation to your personal information held by us and how we collect, hold, use, disclose, and otherwise manage, your personal information when we provide you with our products and services, and when you access our websites, applications (if any) and social media accounts, email, text message, online ad or other sales and marketing channel under our control.

We will regularly review our policies and procedures regarding personal information and may therefore update and amend Privacy Policy from time to time. Any updated Privacy Policy will be made available on the our website, or can otherwise be obtained by contacting us and requesting a copy.

Categories of Personal Information Collected

Personal information (including Personal Identifying Information (PII) or Personal Health Information (PHI)), is information or an opinion about an identified, or reasonably identifiable, individual. The kinds of personal information that we collect will vary depending on our particular interaction or dealing with you. However, generally speaking, the kinds of personal information we collect may include:

(a) your contact information such as your name, address, telephone number, home address and date of birth. We gather personal identifiers to establish communication and manage your account;

(b) details regarding the transactions you undertake in respect of our business, including customized items and their specifications, are recorded to facilitate order processing and to keep you informed through receipts and updates;

(c) your payment details, including credit card information, and the method of payment and your billing address, we collect these financial information to process payments;

(d) your account data such as username, password, profile picture, preferences, to customize your experience and ensure account security;

(e) the customer service data such as your account identifier, log data, email address (if you choose to disclose your email), details of request;

(f) the social media data such as your social account ID, name, email address, photo, contacts, and any other information that may be or that you make accessible to us when you connect your social media account to your account;

(g) demographic details like age, gender, eyeglass prescription, to better understand our user base and to personalize our services;

(h) the usage information such as interactions with the services (including photos or media uploaded);

(i) records of our phone interactions with you are kept to improve our support services and document our assistance;

(j) your location data such as determined through GPS (with your permission), WiFi network, wireless network triangulation;

(k) your IP address;

(l) your device identifiers such as Apple's Identifier for Advertisers (IDFA) and Google Advertising ID (ADID);

(m) your device information such as device type, OS (Operating System) name and version, screen resolution, platform type, device manufacturer and model, language settings, browser type and version, software name and version.

We may also hold other kinds of personal information as permitted or required by law or other kinds of personal information that we notify you of at or about the time of collection. Generally, we do not collect sensitive information about individuals. Information about your health, racial or ethnic origin, political persuasions, criminal record and religious or philosophical beliefs are all examples of sensitive information. If we do need to collect sensitive information about you, we will only do so with your consent or where we are required to do so by law.

How We Collect Personal Information

Generally, we collect your personal information directly from you. For example, we may collect your personal information:

(a) when you register or apply for an account with us, request information or services from us, or otherwise provide us with your details;

(b) where you use our websites, applications, products or other online services or otherwise interact with us; or

(c) if you post information to our website, application or any of social media sites or otherwise interact with us.

There may be occasions when we collect your personal information from someone other than you, for example:

(a) from our other service providers that help us provide our services;

(b) from related entities of Sigocontacts, including but not limited to holding companies or affiliated companies;

(c) from third parties you authorize to disclose your information to us;

(d) from a publicly maintained record or other publicly available sources of information including social media and similar websites;

(e) from third parties if you connect to our services or register an account with us using an external third-party application, such as Facebook or Google.

Generally, we will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect that personal information from you.

Purposes for Which Personal Information is Used

Generally speaking, we collect, hold, use or disclose personal information so that we can maintain, improve and provide you with our products and services. Examples of the purposes for which we collect, hold, use and disclose your personal information include to:

(a) fulfill your order(s) for prescription or non-prescription eyeglasses, and facilitate delivery of your purchases;

(b) update you on the progress of your order(s) and send re-stock reminders, process automatic re-orders or handle returns, etc.;

(c) contact you regarding your account, including marketing, and facilitate advertisement attribution as part of our marketing campaigns;

(d) determine your approximate location;

(e) monitor the integrity of our services and products to ensure such provision is secure and lawful;

(f) ensure the integrity and consistent operation of our services;

(g) protect our services against cyberattacks, criminal activity, identity theft, or investigation of suspicious activity;

(h) comply with our legal obligations, including as part of conducting routine audits of our services;

(i) enforce obligations owed to us;

(j) determine the effectiveness of features and campaigns;

(k) conduct our business and facilitate the supply of our services to you;

(l) contact you to obtain your feedback regarding our products or services or to conduct other market research;

(m) conduct investigations in cases of fraud, credit or data security risks;

(n) analyse information we collect so that we can administer, support, improve and develop our business and the services we offer (including by monitoring or recording our interactions with you for training purposes);

(o) respond to your support request;

(p) connect your account with your social media handle, and facilitate sharing on your social media account;

(q) facilitate your use of the forum to communicate with the community;

(r) establish, exercise or defend a legal right or to participate in any legal or administrative proceedings; and

(s) comply with the obligations of us under any applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities.

In addition to the purposes listed above, we may use your personal information for purposes related to the above purposes, other purposes which we notify you of when we collect the information and for purposes otherwise permitted or required by law.

Where personal information is used or disclosed, we take steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to us. However, without certain information from you, we may not be able to provide services or products to you or may be limited in how we can interact with you.

Use of Personal Information for Marketing Purposes

In addition to the purposes outlined above, we may use and disclose your personal information in order to inform you of promotions, competitions, giveaways, events, goods or services that may be of interest to you. This may include we disclosing the information to our related companies or other entities with which we have a commercial relationship or arrangement for the purpose of the other entity contacting you for such marketing purposes. We may also use your personal data to invite you to participate in marketing research, surveys and other similar activities.

You can choose to receive marketing and other promotional materials through various modes including but not limited to email, direct mailers, short message service, telephone calls and other mobile messaging services. In respect of sending telemarketing messages to your telephone number via short message service, telephone calls (voice or video), facsimile and other mobile messaging services, we will do so only if you have provided your clear and unambiguous consent in writing or other recorded form for us to do so. If you do not wish to receive such communications, you can opt-out by contacting us via email or LiveChat or through the opt-out mechanism contained in a marketing communication to you.

Disclosure of Personal Information

We disclose your personal information for the purpose for which we collect it. As a result, generally, we may disclose your personal information for a purpose set out above of this Privacy Policy, to the following persons (whether in your region or overseas). This may include disclosing your personal information to:

(a) related companies of Sigocontacts including but not limited to holding companies or affiliated companies located in your region or overseas;

(b) service providers and contractors and other third parties and their respective officers, employees, agents or subcontractors who provide goods or services to us (including our technology service providers, our business consultants, risk, credit, compliance and identification verification companies, legal and accounting firms, auditors, insurers and other professional advisers or administration service providers);

(c) other third parties that are integral to the provision of our services;

(d) people or entities considering acquiring an interest in Sigocontacts or any business or assets of Sigocontacts;

(e) other parties who invest in or acquire an interest in Sigocontactsl or any business or assets of Sigocontacts; relevant regulatory bodies, government, tax authorities, law enforcement agencies or other administrative, self-regulatory or statutory agencies, or stock exchange or clearing house where required by law; and

(f) any other party to whom you authorize us to disclose your personal data to.

We may also disclose your personal information for other purposes if we notify you of the disclosure at or about the time of collecting the information, we have otherwise received your consent or the disclosure is required or authorized by law. If you post information or other content to public sections of our websites or to our social media sites, you acknowledge that the information or content may be viewed by the public and/or users of the relevant website or social media site.

Security of Personal Information

We take steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

We hold personal information in electronic forms in secure databases on secure premises, accessible only with the appropriate passwords by authorized staff, contractors or agents on a "need to know" basis and is disclosed or shared using secured methods (personal information is encrypted when necessary). Where personal information is held in hard copy, it will be held in controlled, access restricted premises which only authorized personnel or contractors will be permitted to access. The processes and systems we use to secure your personal information include:

(a) the use of identity and access management technologies to control access to systems on which information is processed and stored;

(b) the implementation of strict internal security standards and confidentiality policies when sharing of personal information between related companies of Sigocontacts;

(c) requiring all employees to comply with internal information security policies and keep information secure;

(d) requiring all employees to complete training about information security; and

(e) monitoring and regularly reviewing our practise against our own policies and against industry best practice.

We have in place procedures for training our employees about their obligations under this Privacy Policy, disciplining them for failure to follow this Privacy Policy. We also have in place internal procedures to confirm general company compliance with this Privacy Policy. We will destroy or de-identify personal information in circumstances where it is no longer required, unless we are otherwise required or authorized by law to retain the information.

Right to Access and Control Personal Information

We take steps reasonable in the circumstances to ensure any personal information it holds is accurate, up-to-date, complete, relevant and not misleading. In addition, under applicable privacy protection laws, including the EU or UK General Data Protection Regulation ("GDPR"), and US State Privacy laws, including the CCPA, you have a right to control and manage your personal information that is collected and held by us. If at any time you would like to access or correct or delete the personal information that we hold about you, or you would like more information on our approach to privacy, please emailing service@sigocontacts.com or contact LiveChat. We will grant access to the extent required or authorized by applicable privacy protection laws and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

For personal data that we have about you, you can:

(a) delete data: you can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide services to you);

(b) change or correct data: you can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it is inaccurate;

(c) object to, or limit or restrict, use of data: you can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held);

(d) right to access and/or take your data: you can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

To obtain access to your personal information:

(a) you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;

(b) we request that you be reasonably specific about the information you require; and

(c) we may charge you a reasonable administration fee, which reflects and will not exceed the cost to us for providing access in accordance with your request.

To the extent applicable to you, you may also designate an authorized agent, in writing or through a power of attorney, to request to exercise your privacy rights on your behalf. When you or an authorised agent ask us to exercise any of your rights, we may need to ask you to provide us certain credentials to make sure that you are who you claim you are, to avoid disclosure to you of personal data related to others and to ask you to provide further information to better understand the nature and scope of data that you request to access. We may not be able to fulfill your request unless you have provided sufficient information that enables us to reasonably verify that you are the individual about whom we collected the personal data. We may then request additional information for legal purposes (e.g., as proof of the identity of the person submitting the request, or proof of request fulfillment).

We will endeavour to respond to your request to access or correct your personal information within 30 days from your request. If we refuse your request to access or correct your personal information, we will provide you with written reasons for the refusal and details of complaint mechanisms. If you are dissatisfied with our refusal to grant access to, or correct, your personal information, you may make a complaint to the agency with jurisdiction in your area.

Cookies

When you visit our websites or other online services, we will generally leave a 'Cookie' in the memory of your web browser. The website or other online service may only function properly if Cookies are enabled. Our websites and online services may use persistent Cookies to authenticate you as a user and display content that is relevant and specific to you.

Cookies are very small files that store information about your visit to and use of a website. Most major commercial Internet sites use them and they make your Internet-surfing more useful and less time-consuming because they store information that is reusable each time you visit our website, such as birthday and other preferences you have chosen to share with us.

Cookies cannot access and read the files on your hard drive. They do allow us to provide information and products that are more meaningful to you without asking you the same questions every time you visit us. You may get Cookies from our advertisers. We cannot pre-screen these Cookies since they come directly to you from other sites. We hope you will want the better service that Cookies allow, but if you prefer, you can set your browser to refuse Cookies. However, by doing that, your access to our website may be compromised or limited. This may also affect the provision of certain services through our website.

Links to Other Websites

When you access our websites or other online services, we may provide as a convenience to you links to other websites, including websites operated by our partners, associates, or independent third parties. These links are provided as a convenience to you. Each website has its own privacy practices, as described in that website's privacy policy. Those practices may be different than the practices described in this Privacy Policy, and we encourage you to read each website's privacy policy carefully before you use or submit information to that website. Additionally, to the extent that you follow a link to a website operated by an independent third party, please be aware that we exercise no authority or control over that third party, and cannot be and are not responsible for any information that you may submit to that website.

Overseas Disclosure

We may transfer your personal information to countries/territories outside your region where any of our related companies or service providers may be located. This includes, but is not limited to, the People's Republic of China and Singapore. To the extent that we may need to transfer your personal information overseas, we will protect the personal information so transferred and ensure that we provide a standard of protection that is comparable to the protection under applicable privacy protection laws. We take reasonable steps to ensure that any such overseas recipients do not hold, use or disclose your personal information in a way that is inconsistent with the obligations imposed under applicable privacy protection laws.

Children's Privacy

We do not request or collect personal information from anyone who is deemed as CHILD under the laws of your region/country with prior verifiable parental consent. If you are deemed as CHILD under the laws of your region/country, please do not attempt to fill out any forms on the Site or send us any personal information. If your CHILD has submitted personal information to the Sigocontacts website without consent, please contact our LiveChat. We will investigate any notification and if appropriate, delete the personal information from our systems. If you are at or above the legal age for CHILD in your area but have not reached the legal age of ADULT, you must have permission from your parent or guardian to use our services.

Privacy Policy for California Residents

The California Consumer Protection Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA) provide specific privacy rights to California residents, you have the rights:

(a) to reject our sale of your personal information;

(b) to request that we disclose to you about our collection, use, disclosure and sale of your personal information over the past 12 months;

(c) to request that we delete the certain personal information we have collected from you in certain situations.

Privacy Policy for Nevada Residents

If you are a Nevada resident, then you have the folloing rights:

(a) to review, correct, or update your personal information;

(b) to opt-out of sale or license of your personal information to third parties.

Privacy Policy for European Union (EU) and the UK Residents

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) provides specific privacy rights to individuals within the European Union and European Economic Area (EEA), you have the rights:

(a) to access your personal information and receive information about its processing;

(b) to rectify inaccurate personal information concerning you;

(c) to request the erasure of your personal information in certain circumstances;

(d) to restrict the processing of your personal information in specific situations;

(e) to information portability, allowing you to receive your information in a structured format and transmit it to another controller;

(f) to object to the processing of your personal information, particularly for direct marketing or based on legitimate interests;

(g) not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you;

(h) to withdraw your consent at any time where processing is based on consent.

Privacy Policy for Australian Residents

The Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), provides specific privacy rights to Australian residents, you have the rights:

(a) to access your personal information held by us, subject to some exceptions;

(b) to request corrections to your personal information if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading;

(c) to make a complaint to us about how we handle your personal information and, if dissatisfied with our response, to lodge a complaint with the Office of the Australian Information Commissioner (OAIC);

(d) to opt-out of direct marketing communications from us.

Privacy Policy for Canadian Residents

Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation (such as Quebec's Law 25 - Modernizing privacy provisions) provide specific privacy rights to Canadian residents, you have the rights:

(a) to access your personal information and be informed about its use and disclosure;

(b) to challenge the accuracy and completeness of your personal information and have it amended as appropriate;

(c) to withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions;

(d) to request the deletion of your personal information in certain circumstances;

(e) to be informed about any automated decision-making using your personal information and the logic involved (specific emphasis under Quebec Law 25);

(f) to lodge a complaint with the relevant Privacy Commissioner (federal or provincial).

Privacy Policy for Singapore Residents

The Personal Data Protection Act 2012 (PDPA) provides specific privacy rights to individuals in Singapore, you have the rights:

(a) to access your personal information held by us;

(b) to request correction of any errors or omissions in your personal information;

(c) to withdraw consent for the collection, use, or disclosure of your personal information, subject to legal and business requirements;

(d) to request information about how your personal information has been used or disclosed within the past year (accountability obligation on organization);

(e) to object to the use of your personal information for marketing purposes ("Do Not Call" registry provisions also apply).

Privacy Policy for South Africa Residents

The Protection of Personal Information Act (POPIA) provides specific rights to South African residents, you have the rights:

(a) To be notified of the collection and processing of your personal information;

(b) To access and correct your personal information held by us;

(c) To object to processing for direct marketing or based on legitimate interests;

(d) To request deletion of personal information if unlawfully processed;

(e) To lodge complaints with the Information Regulator (SAIR).

Privacy Policy for Residents of the United Arab Emirates (UAE)

The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data Protection (UAE PDPL) provides specific privacy rights to UAE residents, you have the rights:

(a) to request information about how your personal information is processed;

(b) to request access to your personal information held by us;

(c) to request correction of inaccurate personal information;

(d) to request deletion of your personal information in specific circumstances;

(e) to restrict or object to the processing of your personal information in certain cases;

(f) to withdraw consent previously given for processing your personal information.

Privacy Policy for Residents of the Kingdom of Saudi Arabia (KSA)

The Saudi Personal Data Protection Law (PDPL), enacted by Royal Decree No. M/19 of 9/2/1443H (16 September 2021), provides specific privacy rights to residents of the Kingdom of Saudi Arabia, you have the rights:

(a) to be informed about the purposes of collecting your personal information and the parties with whom it may be shared;

(b) to access your personal data held by the controller;

(c) to request correction, completion, or updating of your personal information;

(d) to request destruction of your personal information once the purpose for processing is achieved or if it was collected/processed unlawfully;

(e) to object to the processing of your personal information in specific situations;

(f) to withdraw your consent to the processing of your personal information at any time;

(g) to file a complaint with the Saudi Data & Artificial Intelligence Authority (SDAIA).

Privacy Policy for Brazil Residents

The Brazilian General Data Protection Law (Lei Geral de Proteção de Dados, LGPD) provides specific rights to residents of Brazil, you have the rights:

(a) To confirm the existence of and access your personal information processed by us;

(b) To request correction of incomplete, inaccurate, or outdated data;

(c) To request anonymization, blocking, or deletion of unnecessary or unlawfully processed data;

(d) To object to processing based on legitimate interests or for direct marketing purposes;

(e) To request portability of your personal information to another service provider.

Privacy Policy for Chile Residents

If you are a Chile resident, you have the following rights:

(a) To be informed of the purpose and recipients of personal information collection;

(b) To access and rectify inaccurate personal information;

(c) To oppose the processing of information for commercial purposes without explicit consent;

(d) To request deletion of your personal information when processing is no longer necessary for its original purpose.

Revisions

We may update this Privacy Policy to make sure it complies with applicable privacy protection laws and conforms to changes in our business or for other operational or regulatory reasons. When we make changes to this policy, we will update the latest one here and its effective date at the top or bottom of this page.

Contact Us

For further information or enquiries regarding your personal information, or if you would like to opt-out of receiving any promotional or marketing communications or make a privacy complaint, please contact our LiveChat or via emailing service@sigocontacts.com.