Returns & Exchanges

 

Order Cancellation

If you wish to cancel, you must contact customer service as soon as possible.Please note that it’s impossible to cancel the order after we dispatched the package.

Change Your Order Information

We can generally help you change items (like color or power) before the order is shipped. Please contact our customer service team immediately with your order number. Once the package has left our warehouse, no modifications can be made.

Returns & Exchanges

Due to the hygiene and safety nature of contact lenses, we currently do not support returns or exchanges for non-quality-related reasons, including but not limited to personal preference, incorrect prescription selection, or color choice.

We kindly recommend reviewing all product details carefully before placing your order, including prescription, color, size, and specifications, to ensure the product meets your needs.

Upon receiving your order, please inspect the items carefully and confirm all details are correct before opening or using the product.

If you receive an item that is defective, damaged, or incorrect (e.g., wrong prescription or color sent by us), we will gladly offer a full refund or a free replacement.

If you have any questions or need assistance, please feel free to contact us at service@sigocontacts.com

or via LIVECHAT

Please note

If a refund is issued due to a quality issue, it will be returned to your original payment method.A. Debit card / Alipay / WeChat: Usually processed within 2 business days.B. Credit card: Depending on your bank, typically within 7 business days, and no later than 25 business days.